Returns & Exchanges
At Justin Reed, all sales are final due to the unique and curated nature of our luxury inventory. However, we strive for complete satisfaction and will review return requests on a case-by-case basis if an item was significantly misrepresented.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and any concerns regarding your purchase.
Provide Documentation
Include clear, high-resolution photographs of the item, including all original tags and packaging, to verify its current condition.
Review Process
Our authentication and quality control team will review your request to ensure it meets our strict criteria for a return authorization.
Secure Shipment
If approved, ship the item back using a tracked and insured method; items must be received in the exact condition they were originally sent.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing